The Steam Action Team
BOB GOODRICH PRESIDENT
Owner since 1994. Bob has been in the industry since 1982. He is a master technician with certifications in carpet and upholstery cleaning, carpet repair, odor removal, and water damage restoration as well as applied structural drying, mold damage and remediation. He believes in the power of knowledge and quality of customer service. He maintains high standards for his employees, personally hiring and training each one.
"I am always looking for ways to contribute more in the industry". Bob contributes his success to looking at his company through the customer's eyes and always strives to exceed customers expectations.
CHERYL GOODRICH SECRETARY - CUSTOMER SERVICE REP
Cheryl retired from her career of 20 years in customer service within the medical insurance industry and gained a position within the company as secretary and also a customer service rep. She is responsible for customer call backs and scheduling as well as helping to maintain the office responsibility. " I realized immediately the satisfactory i missed helping customers".
My husband, Bob Goodrich suggested to come join the Steam Action team, so I did and I am proud to be apart of this 25 year successful company that continues to provide excellent service to over 6 counties in our area.
BARB McMONAGLE OFFICE MANAGER
Barb manages the daily operations of the office. From answering incoming calls and scheduling appointments to organizing and operating the daily functions of the office. She also is responsible for accounting for customers both residential and commercial.
"I look forward to assisting the customers with the scheduling appointments as well as answering any questions or concerns the customer may have".
JASON HOVIS MECHANIC
Jason started with the company in early 2007 as an assistant carpet cleaner aiding the crew chief out on the road and in customers homes. He then became a crew chief cleaning carpets with great success. His responsibilities require the maintenance of our equipment and assuring that our trucks are in working condition and maintained to operate performance
GINNY SHERWOOD MARKETING SUPERVISOR/ REPRESENTATIVE
Ginny represents both Steam Action Carpet Cleaning and Steam Action Restoration Specialists. She is in charge of all in-house and out of office marketing. She oversees the insight on all digital and social media for both companies. "I enjoy what I do! I look forward to meeting new people and networking for our company as well as building and maintaining the relationships with insurance agents, realtors and all property management".
TIM JACKSON OPERATION MANAGER FOR RESTORATION
Tim is our operations manager at Steam Action Restoration Specialists. From being the estimator to overseeing daily operations of the crew and handling the referrals. He closely works with insurance agents and adjusters to estimate and repair damages due to fire, storm, odor ,mold and water damage of any other unexpected disaster. He also estimates and works with home owners in the area of general construction and remodeling. " I fell in love with making a difference in the lives of people. I am proud of the principles we uphold within our company at Steam Action". I pride myself on the knowledge of the industry. He is helping to run a successful and trustworthy dependable restoration company and looks forward to helping as many customers as he can provide the best in customer care and service.
KELLI BEST CUSTOMER SERVICE REP
Kelli helps to manage the incoming calls and also books appointments. She is best known for her friendly voice that makes all call backs to make sure the customer is 100% satisfied with our services. She states the importance of " greeting the customers with a friendly tone and making sure we are doing all we can to keep our customers happy and coming back".